Demo

Healthcare & Medical

Pharmaceutical & medtech companies and caught between the conflicting demands of efficiency and regulation. Emporix provides the technical basis for highly efficient distribution processes that also meet the stringent requirements of the regulated pharmaceutical market.

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Agile E-Commerce for the specific Requirements of the Healthcare Sector

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Medtech & pharmaceutical companies and healthcare wholesalers are caught between the conflicting demands of efficiency and regulation. Regulations such as MDR, UDI, and GDP place high demands on compliance, processes, and documentation—often in highly fragmented markets and customer groups.
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Emporix is the commerce platform for healthcare companies, enabling them to orchestrate their sales processes in a highly flexible and compliant manner. Complex procurement and approval processes are automated to maximize efficiency and quality.

Typical Challenges for Healthcare Companies in
E-Commerce

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Highly regulated data and product processes

Requirements due to regulations such as MDR, UDI, GDP

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Approval processes for products and customers

Complex distribution due to long approval chains

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Documentation and transparency of processes

High requirements for traceability

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Fragmented markets and customer groups

Clinics, practices, laboratories, wholesalers, patients

Leading companies rely on Emporix

Emporix is the Reliable Solution for E-Commerce in Healthcare

01

Process automation with validation, logging, and approvals

Complex sales processes are automated—with seamless logging, validation, and multi-level approvals in accordance with applicable regulatory requirements. This minimizes sources of error, ensures compliance, and significantly reduces throughput times.

02

Integration into existing ERP and regulatory systems

Emporix integrates seamlessly into existing IT landscapes and processes – for consistent data flows, compliance, and reduced development costs. Standardized interfaces and connectors enable fast and cost-efficient migration.

03

Differentiated role and rights concepts for sensitive data

Access rights can be controlled granularly according to user role, location, or function. This ensures that sensitive medical and personal data is protected in the best possible way and that regulatory requirements are met. Internal security guidelines are reliably implemented and checked.

04

Flexible adaptation of promotion, approval, or ordering processes

Existing processes can be flexibly adapted – whether sales promotions, approvals, or orders. New requirements can be implemented quickly without interfering with the software code of existing systems and causing IT overhead.

05

Open commerce platform without vendor lock-in

With Emporix, pharmaceutical and healthcare companies orchestrate AI agents, services, and tools according to the best-of-breed principle. In addition to technologies offered by Emporix itself, third-party components or proprietary systems can be seamlessly integrated as needed.

The healthcare commerce platform of Emporix in action

  • Customer onboarding with sanctions list checks and document upload

  • Ordering medical devices by authorized users

  • Automated reminders & follow-ups for consumables

  • Rule-based promotions

New customers are created using structured processes, including automatic checks against sanctions lists and the upload of relevant certificates or licenses.

Medical devices can only be ordered by authorized users – for maximum control, legally compliant processes, and compliance with regulatory requirements.

Customers are automatically reminded to order products – based on their purchasing behavior and individual consumption data.

Sales campaigns for product launches, stock clearances, or volume discounts are controlled on a rule-based basis and targeted at relevant customer groups.

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“We’re not only improving operational performance—we’re strengthening the customer experience. Faster, more accurate order processing means more reliable deliveries and fewer touchpoints needed to get things right.”
Thai Vong CIO ACR

Thai Vong
CIO at ACR

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You're only a click away from experiencing the next generation of commerce platforms.