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Demo
Demo

From Manual Orders to Agentic Execution

How ACR builds the Foundation for Autonomous Commerce

By orchestrating PDF-based order intake with Emporix, ACR modernized operations, reduced errors, and freed up customer service for high-value tasks.

Key Benefits:

  • 87% faster order processing through intelligent orchestration
  • Significant error reduction in manual data entry
  • Seamless integration into a fragmented IT landscape
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About ACR

ACR is a leading North American supplier of packaging and prep products across foodservice, janitorial, industrial, and healthcare sectors. As a multi-brand B2B enterprise, ACR operates with a strong focus on service excellence and digital modernization.
SIZE

1000 employees

INDUSTRY

Packaging & Supply Chain

BUSINESSMODEL

B2B

PARTNER

Avatria

Project Highlights

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87% reduction in order processing time

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Significantly fewer order errors

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95% success rate

This is no longer just about removing manual steps. We are building a commerce operation that can increasingly make operational decisions autonomously — and that changes how we scale.

Thai Vong CIO ACR
Thai Vong CIO at ACR
Challenge

Manual order entry was slowing growth and draining resources

Years of acquisitions left ACR with disconnected systems and heavily manual workflows — especially in order processing.

Key challenges included:

  • Orders arriving as unstructured PDFs via email
  • High manual workload for customer service
  • Frequent input errors triggering costly downstream issues
  • Lack of automation across core workflows
  • Fragmented post-merger system landscape
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Project goals

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Automate manual purchase order entry

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Reduce order processing time and error rates

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Increase scalability without replatforming

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Empower teams to focus on value-driving tasks

Solution

AI automation with Emporix at the core

ACR used Emporix to integrate and automate purchase order intake—without disrupting its existing ERP or operations.

Key solution elements:

  • Intelligent orchestration of PDF-based orders
  • Seamless integration with existing ERP systems
  • Phased rollout enabling quick wins and low risk
  • Low-code automation combining RPA, iPaaS, and AI
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Business Impact

Autonomous Commerce that accelerates performance and enables scale

The results are tangible: faster workflows, fewer errors, and a modern foundation for digital growth.
  • 80% faster order handling, down to under 60 seconds
  • Significant drop in support-relevant error rates
  • Customer service freed up for strategic interactions
Contact us for more information
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