Watch the on-demand CXP demo to discover how it works and how can you set up the business rules using a user-friendly UI.
Optimized Customer Interactions That Boost Business Outcomes
Your goals of attaining new revenue, improving profitability or other crucial business outcomes may not always align with the demands of your customer. In fact, the two can often work against each other.
Previously, providing great customer interactions led to inefficiencies in fulfillment processes - decreasing profitability. Yet high-demand products with low on-time delivery rates leads to customer dissatisfaction. Neither the customer nor the company wins.
But what if you could influence buyer interactions in real time, as they are browsing your store? Increasing customer satisfaction without sacrificing your business-critical KPIs. This is where CXP comes in: using end-to-end process intelligence to optimize outcomes for both you & your customers.
Build Your Own 'Execution Scenarios'
CXP enables you to create a whole world of workflows, known as Execution Scenarios to achieve your specific business outcomes. Execution Scenarios automatically deploy changes to underlying processes which result in real-time optimizations, as the customer is interacting with a commerce environment.
Take advantage of out-of-the-box templates or define and model your own custom Execution Scenarios with an easy-to-use, visual low-code builder.
Working with CXP and Emporix is like if I am an artist, the UI is the canvas and I am using the microservices as my paint. CXP takes the pain out of delivering the relevant data that is going to wow our customers. That's where the magic comes in.
CIO, AmerCareRoyal, a leading US supplier for disposables
How Does CXP Work?
Celonis EMS continuously monitors key business metrics from your existing commerce platform and a range of other digital sources to identify process inefficiencies.
This intelligence is then utilized by CXP to dynamically optimize your customer interactions in real-time.
CXP in Action for Manufacturers & Wholesale:
Improve your levels of working capital efficiency.
Promote overstocked products automatically across all of your digital channels.
Better On-Time Delivery
Increase customer satisfaction with more on-time deliveries.
Offer suitable alternatives from suppliers with a higher delivery confidence score.
Quickly turn orders into money-in-the-bank.
Automatically restrict available payment methods for buyers with a poor credit rating.
“For the first time ever, CXP has enabled us to make insights actionable. With CXP you can maintain customer satisfaction and reach your business objectives.
CXP serves both: the customer and the company.”
- Stefan Schmidt, CPO, Emporix
CXP in Action for Retail & CPG:
Conceal out-of-stock products across your digital channels.
Automatically hide out-of-stock products, then reverse the process the second they are back in stock.
Accelerate revenue generation by reducing backorders.
Constantly monitor sales & recommend products from suppliers or drop-shippers with good OTD.