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LMT Tools Accelerates B2B Growth Through Digital Excellence

Discover how a precision tooling leader transformed its global commerce infrastructure

Key Benefits:

  • Measurable increase in digital revenue since platform launch
  • Faster go-to-market through modular, orchestrated architecture
  • Reduced support load thanks to integrated self-service features
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About LMT Tools

LMT Tools is a globally active company within the LMT Group, specializing in precision tools for metal cutting. With a strong presence in EMEA, APAC, and the Americas, LMT Tools serves industrial customers with high-performance solutions across multiple manufacturing sectors.
SIZE

> 2000 employees

INDUSTRY

Precision Tooling

BUSINESSMODEL

B2B

PARTNER

foryouandyourcustomers

Project Highlights

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Increased Revenue

Measurable uplift in digital sales

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Customer Growth

New segments accessed across EMEA

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Strategic Visibility

Improved KPI tracking and coordination

This project was a milestone in our digital strategy. It gave us traction—internally and externally.

James Crofts LMT Tools Profile
James Crofts Project Manager - Digital Transformation at LMT Tools
Challenge

What Needed to Change

Legacy regional platforms with high maintenance costs were limiting scalability and customer experience. Digital engagement was low, and LMT Tools risked falling behind in a rapidly evolving B2B landscape.

Key challenges included:

  • High operating costs due to fragmented regional platforms
  • Limited scalability across regions and product lines
  • Poor digital customer experience and outdated checkout flows
  • Lack of real-time insights to support data-driven decisions
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Project goals

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Consolidate commerce systems into a unified, scalable platform

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Enable real-time insights and advanced order orchestration

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Support regional expansion and rapid go-to-market

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Reduce complexity through modular, composable architecture

Solution

A Future-Ready Commerce Foundation

To tackle these challenges, LMT Tools partnered with Emporix and foryouandyourcustomers to reimagine its commerce infrastructure. The joint initiative was designed not just to modernize technology, but to unlock real business agility through strategic architecture.

Key solution elements:

  • Emporix ACE: Emporix acted as the central logic and process layer—enabling modular, scalable, and composable commerce.
  • Value Stream Thinking:  Focused on end-to-end processes like order orchestration and availability management, ready to scale globally.
  • Cross-functional Enablement: Sales, IT, and operations worked from one model, ensuring business-side ownership and adoption.
A soft launch in March 2025 allowed for real-world validation, with full deployment in April following a successful transition.
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Business Impact

What LMT Tools Achieved

The transformation enabled LMT Tools to achieve real-world business outcomes beyond technology improvements. The platform empowered teams, improved the customer experience, and delivered measurable growth:
  • Digital Revenue Growth: Strong year-over-year increase since go-live
  • Customer Experience Gains: Frictionless checkout and new self-service features
  • Scalable Architecture: Ready to support global rollout across APAC and the Americas
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