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Commerce Execution Platform (CXP)

Achieve Business Outcomes Through Actionable Insights

The Emporix Commerce Execution Platform (CXP) is revolutionary in the world of commerce.

CXP optimizes your customer's interactions in real time. It identifies inefficiencies in business outcomes, provides actionable insights and executes them automatically.

Composable Commerce Platform

Achieve Key Business Outcomes:

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Expand Revenue

Protect existing revenue sources & build new ones.

Build new avenues of revenue by auto-restricting payment methods or recommend optimal substitutes.

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Delight Customers

Raise the bar for higher levels of customer satisfaction.

Streamline actions, automate communications & enable full transparency of order status.

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Improve Productivity

Attain faster processing by reducing manual labor.

Automate & orchestrate between systems that were previously siloed.

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Boost Sustainability

Reach & exceed sustainability targets.

Meet regulatory standards by minimizing returns & improve excess inventory levels.

Discover CXP

Watch the on-demand CXP demo to discover how it works and how can you set up the business rules using a user-friendly UI. 

Optimized Customer Interactions That Boost Business Outcomes

Your goals of attaining new revenue, improving profitability or other crucial business outcomes may not always align with the demands of your customer. In fact, the two can often work against each other.

Previously, providing great customer interactions led to inefficiencies in fulfillment processes - decreasing profitability. Yet high-demand products with low on-time delivery rates leads to customer dissatisfaction. Neither the customer nor the company wins.

But what if you could influence buyer interactions in real time, as they are browsing your store? Increasing customer satisfaction without sacrificing your business-critical KPIs. This is where CXP comes in: using end-to-end process intelligence to optimize outcomes for both you & your customers.

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Build Your Own 'Execution Scenarios'

CXP enables you to create a whole world of workflows, known as Execution Scenarios to achieve your specific business outcomes. Execution Scenarios automatically deploy changes to underlying processes which result in real-time optimizations, as the customer is interacting with a commerce environment.

Take advantage of out-of-the-box templates or define and model your own custom Execution Scenarios with an easy-to-use, visual low-code builder.

 

 

 

 

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Working with CXP and Emporix is like if I am an artist, the UI is the canvas and I am using the microservices as my paint. CXP takes the pain out of delivering the relevant data that is going to wow our customers. That's where the magic comes in.

How Does CXP Work?

Celonis EMS continuously monitors key business metrics from your existing commerce platform and a range of other digital sources to identify process inefficiencies. 

This intelligence is then utilized by CXP to dynamically optimize your customer interactions in real-time.

 

Composable Commerce Platform

CXP in Action for Manufacturers & Wholesale:

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Reduce Overstock

Improve your levels of working capital efficiency.

Promote overstocked products automatically across all of your digital channels.

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Better On-Time Delivery

Increase customer satisfaction with more on-time deliveries.

Offer suitable alternatives from suppliers with a higher delivery confidence score.

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Faster Order-to-Cash

Quickly turn orders into money-in-the-bank.

Automatically restrict available payment methods for buyers with a poor credit rating.

“For the first time ever, CXP has enabled us to make insights actionable. With CXP you can maintain customer satisfaction and reach your business objectives. 

CXP serves both: the customer and the company.

- Stefan Schmidt, CPO, Emporix

CXP in Action for Retail & CPG:

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Hide Out-of-Stock

Conceal out-of-stock products across your digital channels.

Automatically hide out-of-stock products, then reverse the process the second they are back in stock.

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Fewer Backorders

Accelerate revenue generation by reducing backorders.

Constantly monitor sales & recommend products from suppliers or drop-shippers with good OTD.

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Decrease Waste

Optimize shelf-life management & enhance sustainability.

Strategically promote products across digital channels, ensuring they sell before they reach their expiry date.

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Avoid Stockouts

Avoid products running out-of-stock by replenishing stock.

Monitor product sales and automate inventory by reordering new stock from reliable suppliers.

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Reduce Returns

Save costs by reducing the number of customer returns.

Gather insights on why customers really return your products & test new strategies to reduce rates.

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Advertise Efficiently

Maximize the 'bang for your buck' on all advertising spend.

Automatically control ad spend by pausing or adjusting campaigns based on stock levels & demand.

Make insights actionable 

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