ACR slashes order processing time by 80% — laying the digital foundation for scalable automation

By orchestrating PDF-based order intake with Emporix, ACR modernized operations, reduced errors, and freed up customer service for high-value tasks.

Key Benefits:

80% faster order processing through intelligent orchestration
Significant error reduction in manual data entry
Seamless integration into a fragmented IT landscape

Download Success Story Learn more

SIZE

> 500 employees

INDUSTRY

Packaging & Supply Chain

BUSINESSMODEL

B2B

PARTNER

Avatria

Challenge

Manual order entry was slowing growth and draining resources

Years of acquisitions left ACR with disconnected systems and heavily manual workflows — especially in order processing.

Key challenges included:

Orders arriving as unstructured PDFs via email
High manual workload for customer service
Frequent input errors triggering costly downstream issues
Lack of automation across core workflows
Fragmented post-merger system landscape

Download Success Story

Automate manual purchase order entry

Reduce order processing time and error rates

Increase scalability without replatforming

Empower teams to focus on value-driving tasks

ACR used Emporix to integrate and automate purchase order intake—without disrupting its existing ERP or operations.

Key solution elements:

Intelligent orchestration of PDF-based orders
Seamless integration with existing ERP systems
Phased rollout enabling quick wins and low risk
Low-code automation combining RPA, iPaaS, and AI

Get a free trial in seconds

Business Impact

Automation that accelerates performance and enables scale

The results are tangible: faster workflows, fewer errors, and a modern foundation for digital growth.

80% faster order handling, down to under 60 seconds
Significant drop in support-relevant error rates
Customer service freed up for strategic interactions

Explore the new ACE Platform

ACR slashes order processing time by 80% — laying the digital foundation for scalable automation

About ACR

ACR is a leading North American supplier of packaging and prep products across food service, janitorial, industrial, and healthcare sectors. As a multi-brand B2B enterprise, ACR operates with a strong focus on service excellence and digital modernization.