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See ACE2 live
Fall Launch 2026

ACE2: Commerce that understands context.

ACE2, the next generation of Autonomous Commerce Execution, gives AI the context of how your business runs. Processes you design by prompt. Experiences that adapt to every customer and employee.

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Why context

Anyone can clone your storefront. Nobody can clone your context.

With AI, a convincing front end is a prompt away. Storefronts, apps and features get rebuilt in days. What takes years sits below the surface: your customer relationships, your commercial rules, the way your processes really run, the know-how of your people. Data plus processes. That's context. And it's the hard part to connect.

Above the surface · cloned in days

  • Storefronts
  • Apps
  • Features
  • Interfaces

Below the surface · takes years to build

  • Customer relationships: contracts, terms, history, trust
  • Commercial rules: pricing, entitlements, approvals
  • Processes: how you quote, fulfill and resolve exceptions
  • Know-how: product expertise and the judgment of your people

From automated to contextual.

  1. 1 Automated commerce. Value Streams and Commerce Agents automate customer interactions and commerce processes.
  2. 2 Contextual commerce · ACE2. ACE2 understands the situation and adapts customer journeys and Value Streams to it.
  3. 3 Autonomous commerce · next. Pursue business goals autonomously, within governance.

Automation follows instructions. Context lets ACE2 understand the situation.

01 · Celonis Context Model

Give AI the context of how your business runs.

What it is

A live digital twin of your operations. It combines data, relationships, history and guardrails in one model and adds process and decision intelligence. So AI can reason and act reliably.

Why it matters

Without context, AI is blind to how your business runs. It guesses. With the Celonis Context Model, every process and every experience in ACE2 starts from the same live picture of your business.

Prompted report on the abandoned cart process with live KPIs, age distribution and the oldest open carts

The Celonis Context Model as a connected graph of customers, carts, orders and events

AI recommendation to reduce the abandoned cart rate, with the reasoning and next steps

The Context Model opened inside the Emporix interface
Prompted report on the abandoned cart process with live KPIs, age distribution and the oldest open carts
See the Context Model live
02 · Interaction Hub

Design and run processes by prompt.

What it is

One hub to design, run and connect your processes. By prompt or by configuration. Augmented Value Streams, powered by AI.

What it does

It coordinates cases, tasks, rules and workflows. It brings people in where they need to act. And it connects your external systems.

An augmented Value Stream for solar quotes in the Interaction Hub, connected to the frontend

The Hub agent creating and updating a process from a prompt, with the proposed definition beside it

A running process in the Interaction Hub with every step, its type and its status

The process definition opened as a step-by-step diagram for manual configuration
An augmented Value Stream for solar quotes in the Interaction Hub, connected to the frontend
See the Interaction Hub live
03 · AI Experience Builder

The right information and actions. For every customer and employee.

What it is

An AI builder for customer and employee experiences. It shows the information that matters in each situation and offers the actions that fit it.

Why it matters

Your buyers don't all need the same storefront. Your sales team doesn't need the same screen for every task. The AI Experience Builder creates each experience from context, not from a template.

A storefront homepage generated for the buyer, with their waiting cart and most ordered products

The storefront rebuilt around a recent quote after the situation changed

An employee cockpit generated by the Experience Builder, showing abandoned carts for the task at hand

A purchase order processed from the same commerce context outside the web storefront
A storefront homepage generated for the buyer, with their waiting cart and most ordered products
See the AI Experience Builder live

Intelligent processes. Personalized experiences.

  1. 1 Augmented data. A live digital twin. Processed, augmented data. Context for AI.
  2. 2 Intelligent processes. Automated end to end. Designed by prompt. Linked to your data and frontends.
  3. 3 Personalized experiences. Tailored to each person. The right information and actions. For customers and employees.

The goal: better KPIs. Higher conversion. Fewer canceled orders. Less time lost on quote handling.

Built on what already runs.

ACE2 builds on the Value Streams and Commerce Agents that run in production today. Purchase orders arrive as PDFs. Agents read them, validate them against customer-specific pricing and hand them to the ERP. People only see the exceptions.

  • 10x ROI
  • 99% Straight Through Processing
  • ~2,000 purchase orders per month

ACR, Autonomous Order Intake with Emporix.

Read the ACR story

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Where to go from here.

Frequently asked questions

What is ACE2?

ACE2 is the next generation of Autonomous Commerce Execution from Emporix. It adds three new pieces: the Celonis Context Model, the Interaction Hub and the AI Experience Builder.

What's new compared to ACE?

ACE automates customer interactions and commerce processes with Value Streams and Commerce Agents. ACE2 adds context. It understands the situation and adapts processes and experiences to it.

When can I use ACE2?

Every capability on this page can be shown in a live demo. Talk to us about your use case and timeline.

Do I need a Celonis license?

No. You don't need a full Celonis license to use the Celonis Context Model in ACE2.

Do I have to replace my existing systems?

No. ACE2 connects to the ERP, CRM, PIM and other systems you already run.

Can I still configure processes manually?

Yes. The Interaction Hub lets you design processes by prompt or configure them step by step.

I'm an Emporix customer. What happens to my Value Streams?

They keep running. ACE2 builds on them.

See ACE2 live.

30 minutes. Your questions. The Celonis Context Model, the Interaction Hub and the AI Experience Builder, shown live by our team.

Pick a time that works for you. We'll tailor the demo to your industry and processes.